Delivering care with tenderness and compassion
At the heart of the wonderful care we provide at Brooklands in Drayton, Norwich is our award-winning team formed of nurses, carers, managers and team leaders and members of our wider support team such as catering, housekeeping, lifestyles and front of house.
Lead by our amazing home manager Julia, all of our team members are carefully chosen for their values and unwavering dedication to caring for our residents with tenderness, kindness and respect. We nurture and invest in them – ensuring they feel valued, happy and love being part of our extended family. All new recruits complete our Dignity training course, which covers everything from the day to day care of our residents and our families, to the care of each other.
Our focus on creating a wonderful home in which to live and work means we are able to retain the very best team members, valuing the contribution they make, each and every day.
This in turn helps us to provide consistency for residents and exceptional care, through people who value the same things we do, receive ongoing training, support and recognition and are skilled and confident – understanding each individual resident, who they are and what they need to lead happy and fulfilling lives.
This compassionate approach is also extended to people looking for care for a loved one, as well as our residents’ families, helping and supporting them through what can be a very emotional time.