Providing peace of mind for family and residents
At Brooklands, it always makes us proud to hear that our care has given a family back their peace of mind, providing reassurance that their loved one is happy and safe. In order to give the best possible care, we use a variety of ways to regularly gather feedback from our residents and those closest to them. We listen intently to our residents and their family members in our anonymous annual survey. We deeply value their feedback and it is used to continually improve our service.
This is the heart-warming response to our 2023 survey.
Compassionate, personalised care
Our skilled team receives on-going training and support so they can provide the high-quality dementia care that residents deserve. We’re delighted that nine out of ten families feel the team provides the care residents need, and 100% of residents feel team members know them, their likes and dislikes well. One resident told us: “I feel safe & relaxed.” While another said: “My family could not have chosen a better place for me.”
Kindness, dignity and respect
100% of residents said that they are treated with kindness, dignity and respect. It is important to us that we extend the same support to families, so we were pleased that 95% of relatives said that they felt they could speak to senior management if they wished to, while 97% of residents said they are happy living here. One family member told us: “My mum, who has Alzheimer’s, settled well into the home – something I never thought would happen. She is well looked after, and the team are lovely.”
A happy home
Our home encourages friendships and connections through a variety of meaningful activities. 100% of residents said they are supported to take part in activities and hobbies. One resident said: “I like the lifestyle team. They make me feel included.” While another told us: “I really enjoy activities here.”