Our ratings

At Brooklands Care Home, we are committed to providing high-quality care that enables our residents to enjoy a better quality of life.

Food Hygiene ratings

Here is what the Care Quality Commission (CQC) said about our home:

  • People who used the service told us their lives had been enhanced by living at Brooklands. They described care that was person-centred, attentive and compassionate.
  • People spoke of dedicated staff who delivered care and support with respect, patience and kindness; they told us their needs were met.
  • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
  • People spoke particularly positively about how well the service communicated and engaged with them.
  • We found a culture that was open, reflective and proactive at learning lessons and implementing improvements.
  • People told us they would recommend the service. They told us this was because of the high-quality, attentive care people received and the confidence they had in the staff and management to meet the needs of the people they loved.
  • People told us they felt safe living in the home and their relatives had no concerns in relation to safety. One person who used the service said, “The staff check on me and I am not alone anymore. That gives me comfort and makes me feel safe.”
  • People told us that whilst staff were busy, they were consistently available when care and support was needed. One person who used the service said, “Staff always seem to be available.” A relative told us, “Staff are wonderful, always popping their heads round the door to check on [family member], such a relief for us to know they are safe and well cared for.”
  • We saw that staff were attentive and responsive to people’s needs.
  • We were assured that the provider was admitting people safely to the service.
  • We were assured that the provider was using PPE effectively and safely.
  • People told us the service had managed COVID-19 exceptionally well and that visiting had always been in line with Government guidance. Relatives told us they had been consistently and regularly informed in relation to visiting procedures.

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