Tracy Thorne, December 13, 2018
Good afternoon Carebase! You haven’t heard from me in a while but I feel the need to share this with you about your amazing staff! My mum Shirley is a resident at Brooklands and at the moment Mum is not so great but comfortable and being looked after very well! I tend to get very low at this time of year I struggle with Christmas and Mum being in care, today I had a meltdown tears flowed and flowed I was an absolute mess I couldn’t stop crying! Your amazing staff went above and beyond to try and comfort me, they pulled out all the stops to help me and calm me down while still looking after Mum in a truly professional way!
I’ve thanked them from the bottom of my heart, but I cannot rest until I’ve let you know what amazing staff we have at Brooklands and to let you know your staff do an amazing job not only for the residents but the support they give us relatives too. (Naomi and Kayley )
Kind regards Tracy
Rita, September 1, 2017
Thank you for everyday, but especially thank you for yesterday.
It was so so good to hear Pat say she wanted to “go home” – a great testament to all of you. Such a relief to know that she was going home to be looked after and cared for.
Debbie Sporle and Family, May 31, 2017
To all the wonderful caring team at Brooklands
Thank you so much for everything you have done for Olive. She always enjoyed your company in her room and in the main lounge. Your care and kindness was above and beyond and we are as a family very very grateful. You have the best home with the best care,
Thank you again and I will miss my regular visits, but will pop in from time to time.
Debbie Sporle and Family x